Last Updated: May 25th, 2018
Customers are very important to us and we want to know who you are, but not abuse the use of the information you give us. Our Website can be visited without telling us who you are or revealing any personally identifiable information about yourself.
Collection of Personal Information
We collect your information from you in the following ways:
Registration: When you register to become a user of our Service, you provide us with Personal Information to create your account. If you decide not to share certain information, you may not receive the full benefit of being a Company user or have access to all of the features and functionality of the Company Service.
Website Usage. When you visit our Website, our servers automatically record information that your browser sends whenever you visit. This information may include, but is not limited to, your computer’s Internet Protocol address, browser type, the web page you were visiting before you came to our Website and information you search for on our Website. We may also collect information about the fact that you use certain features and functionality of our Service and your responses to our surveys and research initiatives.
Service Usage: When you use our Service, we track your use of the Service and your viewing of content on the Service, including tracking:
- Performance and reliability, such as how quickly the Service responds when you click a button, how many problems you experience with the Service and how quickly information is sent or received over a network connection.
- Application use, such as the features of the Service that you use the most often and how often you use Help resources.
- Certain information about your computer Service and hardware, such as your IP address, operating system version, web browser version, your hardware ID (which indicates the device manufacturer, device name, and version), and your regional and language settings. Although when a report is sent to us, standard computer information is sent as well.
This information is sent to us when you are connected to the Internet and will identify you based on the information you submit when you use the Service. Cookies. Like most websites, we use “cookies” and web log files to collect information to track usage and trends, to improve our Service, to deliver a customized experience, and to provide third party advertising. A cookie is a small data file that resides in the memory of your computer, mobile phone or other device and enables us to recognize you when you return to our Website or log into our Service. We may use “persistent cookies” to save your registration ID and login password for future logins to the Website. We may also use “session ID cookies”, which expire after a short period of time or when you close your browser. Session ID cookies are used to identify a particular visit and are used to enable certain features of the Website or Service, to better understand how you interact with the Website and Service, and to monitor aggregate usage and web traffic routing on the Website. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the Website you visit. If you do not accept cookies, however, you may not be able to use all portions of the Website, receive the full benefit of being a Company user or have access to all of the features and functionality of the Company Service.
Log Files, IP Addresses and Information About Your Computer and Mobile Device: When you visit our Website or use our Service, the communications standards on the Internet result in our automatically receiving the URL of the site from which you came from and the site to which you are going when you leave our Website or Service. We also receive the IP address of your computer, your computer or mobile device operating system, the type of web browser you are using, and the name of your ISP or mobile carrier.
Use of Your Information
We may use the information you provide to (i) provide our Website and Service to you and administer your use of our Website and Service, (ii) improve and enhance the Website and/or Service and their features and functionality, (iii) to communicate with you and fulfill requests you may make, (iii) to provide you with information and announcements with respect to our Service, and (iv) to provide you with further information and offers from us or third parties that we believe you may find useful or interesting, including newsletters, marketing or promotional materials and other information on services and products offered by us or third parties.
Company Communications: Company may use your Personal Information to communicate with you through email and text messages and notices posted at the Company Website or your Company account and to provide you with customer support. If you decide at any time that you no longer wish to receive any such communications, please follow the “unsubscribe” instructions provided in any of the communications sent to you, or update your “account settings” information. Please note that even if you opt out of receiving messages from us, we may still send you messages as may be required to provide you with customer support or otherwise with respect to your account.
User Communications: Company’s Service is designed to enable its users to communicate and collaborate with other users and non-users that are invited. You may elect to share your information and content with other users and invited non-users using the functionality of the Company Service. If you do not desire to receive communications from other Company users, you may follow the “unsubscribe” instructions provided in any of the communications sent to you, or update your “account settings” information.
Improvements and Customization: We may also use the information provided by you or obtained through your use of our Website or Service to improve our Website, services, features and content, to customize your user experience, and to better understand your needs and interests.
Sharing of Your Personal Information
Your Account Profile: We will display the Personal Information you select in your profile page and elsewhere in the service according to the preferences you select in your “account settings”. This information will be made available for public viewing to Company’s users and we encourage users to think carefully about the information disclosed in their profile pages. You can review and revise your profile information at any time.
Service Providers, Business Partners and Others: We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Website-related services (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Website’s features) or to assist us in analyzing how our Website and Service are used. These third parties have access to your Personal Information only for purposes of performing these tasks on our behalf and are bound by confidentiality agreements limits the use of your Personal Information.
Compliance with Legal Process; Protection of Company, its Users and the Public: We may be required to disclose your Personal Information, profile information and/or information with respect to your use of the Company Service and your activities as a Company user if required by subpoena or other legal process or requirement or if Company reasonably believes that such disclosure is necessary (i) to investigate, prevent or take action with respect to suspected or actual illegal activities or to assist government enforcement agencies, (ii) to protect the safety of any person from death or serious bodily injury, (iii) prevent fraud or abuse of Company, the Company Website or Service, Company’s users or the public, (iv) to enforce our agreements with you, (v) to investigate and defend ourselves against any third party claims or allegations or to protect the security or integrity of our Website or Service, (vi) to exercise or protect the rights and property of Company, its users and the public.
Business Transfers: Company may sell, transfer or otherwise share your information to a third party in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy of Company and you agree that any such third party will have the right to continue to use your Personal Information and other information that you provide to us or which we obtain through your use of the Service.
Accessing and Changing Your Information
You may access, review, revise, correct, or delete the Personal Information provided in your registration or account profile by changing your “account settings.” If you update any of your information, we may keep a copy of the information that you originally provided to us in our archives for uses documented in this policy.
You have a number of rights under data protection law, which have been strengthened under the General Data Protection Regulation (GDPR). If you would like to request to review, correct, update, suppress or otherwise limit our use of your Personal Information that has been previously provided to us, you may contact us by email at firstname.lastname@example.org.
If you are concerned about the manner in which we have collected and used your personal data, please contact us using the contact details above – we will do our best to help. If you are unhappy with the way in which we have handled your personal data you have the right to contact the Information Commissioner’s Office.
We will respond to your request in accordance with applicable law. For your protection, we will only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. In each event, you must clearly indicate the information that you wish to have changed or suppressed. We will endeavor to comply with your request as soon as reasonably practicable and in compliance with applicable law. We may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed. Finally, we are not responsible for removing or suppressing information from the databases of third parties with whom we have already shared your Personal Information or limiting their use of your Personal Information. If you wish to change or suppress information provided to an affiliate or third party, please contact them directly.
Customer Community, Blogs and Profiles: We may make other services available through our Website and Service (for example, message boards, forums, “profile pages” and blogs) to which you are able to post information and materials (collectively referred to as the “Customer Community”). Please note that any information you disclose through the Customer Community may be available to visitors to the Website and to the general public. We urge you to exercise discretion and caution when deciding to disclose Personal Information, or any other information, via the Customer Community. We are not responsible for the use of any Personal Information you disclose through the Customer Community.
Security of Your Personal Information. Although Company uses industry standard security measures, the Internet is not a 100% secure environment and Company cannot, and does not, ensure or warrant the security of any information you transmit or store using the Company Service. There is no guarantee that your information may not be accessed, disclosed, altered or destroyed by breach of any of Company’s physical, technical or managerial safeguards and we are not responsible for third party circumvention of your privacy settings or Company’s security measures. You are responsible for maintaining the secrecy of your unique password and account information and for controlling access to your Company account.
Policy with Respect to Children: Children are not eligible to use our Website or Service and we ask that minors (under the age of 18) do not submit any personal information to us or use the Service. Our Website are not directed to children under 18 years of age. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at email@example.com. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.
Cross Border Issues; Safe Harbor: We do not represent or warrant that the Website or the Service, or any part thereof, is appropriate or available for use in any particular jurisdiction. Those who choose to access the Website or the Service do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit the availability of the Website and/or the Service, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion. By using the Website or the Service and submitting any Personal Information, you consent to the transfer of Personal Information to other countries, such as the United States, which may provide a level of data security different from your country of residence. If you are visiting this Website from a country other than the country in which our servers are located, your communications with us may result in the transfer of information (including your User information) across international boundaries. By visiting this Website and communicating electronically with us, you consent to such transfers.
Your California Privacy Rights: California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at the address provided below in the “How you can contact us” section.
Links: When you click on links on our Website or through our Service, you may leave our Website. We are not responsible for the privacy practices of other Website and we encourage you to read the privacy statements at such Website.
Information that is collected by or sent to us may be stored and processed in the United States or any other country in which we or our affiliates, subsidiaries, or agents maintain facilities, where privacy laws may not be as protective as in your home country. These links are provided solely as a convenience to you and do not constitute an endorsement of the content on such websites nor of the business practices of those operating those websites. We have no control over and assume no responsibility for the content, terms and conditions, privacy policies, or practices of any third-party websites. By using this Website or the Services found at this Website, you expressly release the Company from any and all liability arising from your use of any third-party website.