Field Engineer – US

Morpheus Data is a fast-growing but established start-up focused on the unified management of hybrid clouds, containers, and infrastructure automation. Our enterprise and MSP customers can quickly enable on-premises private clouds, centralize public cloud access, and orchestrate change with cost analytics, governance policy, and automation.  Out of the box, we integrate with dozens of technologies including VMware, Nutanix, AWS, Azure, GCP, Terraform, Ansible, Kubernetes, ServiceNow, and more plus co-sell and market with some of the largest OEMs and GSIs in the world including HPE, Dell, and Lenovo.

We are looking for a US-based field delivery engineer to help with customer installations, configuration, and ongoing technical expertise. You possess a practical understanding of cloud computing architecture and DevOps processes with experience deploying and/or operating self-service provisioning and automation solutions.  You have a foundational understanding of technical architectures that allows you to logically troubleshoot private and hybrid cloud environments including surrounding technologies.  Hands-on experience with virtualization technologies, containers, configuration management, and ITSM tools is critical as you’ll be delivering solutions based on our integrations with VMware, Nutanix, AWS, Azure, GCP, Terraform, Ansible, Kubernetes, ServiceNow, and more.

Primary job responsibilities

• Provide billable post-sales installation and implementation services of Morpheus to meet the business requirements of the customer’s use case
• Communicate via phone, email, face-to-face, and web meetings with customers assisting and guiding them through the technical aspects of Morpheus
• Engage customers and partners to extract critical technical and business drivers that may position company deliverables
• Be responsive to customer demands to mitigate objections or product deficiencies
• Remain up-to-date on Morpheus and ecosystem technologies and maintain familiarity and adherence to all company methods and procedures
• Ability to provide third-level troubleshooting support
• Support and implement enterprise-scale solutions utilizing emerging platforms and technologies
• Provide excellent customer service
• Provide timely responses to customer cases using remote support methods
• Guide customers on solving their cases, suggesting better methods and communicating best practices
• Collect troubleshooting data required to escalate the case to a higher tier
• Ability to prioritize incoming cases based on customer entitlements, time case, is open, and urgency of customer impact
• Ability to communicate technical instructions to customers, with no direct access to customer’s systems or network
• Installation and quick start implementation
• Ad hoc advisory
• Advanced support for POCs for pre-sales
• Supporting development for occasional QA input

Qualifications:

• A foundational understanding of technical architectures that allows you to logically troubleshoot any environment
• Understanding of core compute, storage, virtualization, and networking topology and devices.
• Experience in public cloud technologies such as AWS, Azure, or GCP
• Hands-on experience with virtualization technologies, containers, configuration management, IaC/Terraform, and ITSM tools
• Understanding of web application architecture: MVC, message queues, RDBMS, NoSQL
• Excellent verbal communication skills; comfortable giving presentations and speaking in front of an audience
• Strong communication with users, sponsors and stakeholders to determine evolving needs
• Exceptional ability to listen, assess and document information from customers
• Skills in basic programming fundamentals and experience with Ruby, Python, Java, PHP, Git, Bash, or PowerShell is a plus

Compensation: $120,000 – $150,000 based on experience and location
We are looking for a self-starter who thrives in a fast-paced, results-oriented environment and believes in less talk, more action. Please email your resume and a brief note describing why you think you would be a good fit for this role to careers@morpheusdata.com.

About Morpheus:

Morpheus Data is the market leader in hybrid cloud application orchestration, helping hundreds of enterprises, agencies, and service providers grow revenue by enabling software teams to move faster while staying within operational and financial guardrails. The Morpheus software platform gives developers and product teams a customizable self-service application provisioning catalog spanning dozens of on-premises hypervisors, public clouds, and automation tools. This agnostic approach reduces the impact of skills gaps so teams can focus on innovation. With more 3^rd-party integrations and functionality than any other platform, Morpheus streamlines workflows, reduces tool sprawl, and unifies processes.

Morpheus Data LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.