Associate Cloud Engineer – US

Morpheus Data is a fast-growing but established start-up focused on the unified management of hybrid clouds, containers, and infrastructure automation. Our enterprise and MSP customers can quickly enable on-premises private clouds, centralize public cloud access, and orchestrate change with cost analytics, governance policy, and automation.  Out of the box, we integrate with dozens of technologies including VMware, Nutanix, AWS, Azure, GCP, Terraform, Ansible, Kubernetes, ServiceNow, and more plus co-sell and market with some of the largest OEMs and GSIs in the world including HPE, Dell, and Lenovo.

We are seeking an enthusiastic and motivated Associate Cloud Engineer to join our Field Engineering team. In this role, you will provide technical support, assist with customer installations and configurations, and contribute to ongoing customer success. As a junior-level Cloud Engineer, you should have a basic understanding of server virtualization, public and private cloud concepts, scripting, automation, and orchestration. You will have the opportunity to work with cutting-edge technologies and gain valuable experience in cloud engineering, automation, and customer service. 

Primary job responsibilities

• Assist with post-sales installation and implementation of Morpheus for customers, ensuring their business requirements are met. 
• Engage with customers through various communication channels to provide technical guidance and troubleshoot Morpheus-related issues. 
• Gather technical and business requirements from customers and partners to understand their needs and align company deliverables accordingly. 
• Remain up-to-date on Morpheus and ecosystem technologies, adhering to company methods and procedures. 
• Provide third-level troubleshooting support, analyzing and resolving complex technical problems. 
• Support and contribute to the implementation of enterprise-scale solutions using emerging platforms and technologies. 
• Deliver excellent customer service, responding to customer cases promptly and effectively. 
• Communicate technical instructions to customers without direct access to their systems or networks. 
• Contribute to ad hoc advisory tasks, occasional QA input, and pre-sales proof-of-concept (POC) support. 
• Collaborate with cross-functional teams to ensure successful project outcomes and customer satisfaction. 

Qualifications:

• 2+ years of experience 
• Basic understanding of technical architectures and the ability to logically troubleshoot environments. 
• Familiarity with core compute, storage, virtualization, and networking concepts and devices. 
• Experience or knowledge of public cloud technologies such as AWS, Azure, or GCP is a plus. 
• Experience or knowledge of private cloud technologies such as VMware, Openstack, or Hyper-V is a plus. 
• Hands-on experience with virtualization technologies, containers, configuration management, infrastructure-as-code (IaC) tools like Terraform, and IT service management (ITSM) tools. 
• Strong verbal communication skills, comfortable with presenting and speaking in front of an audience. 
• Excellent listening and information gathering skills, with the ability to document customer requirements accurately. 
• Basic programming knowledge and experience with scripting languages like Python, Git, Bash, Ansible or PowerShell is a plus. 
• Self-motivated and able to thrive in a fast-paced, results-oriented environment. 
• Ability to work well in a team, collaborating with users, sponsors, and stakeholders to address evolving needs.

Compensation: $80,000 – $120,000 based on experience and location 
We are looking for a self-starter who thrives in a fast-paced, results-oriented environment and believes in less talk, more action. Please email your resume and a brief note describing why you think you would be a good fit for this role to careers@morpheusdata.com.

About Morpheus:

Morpheus Data is the market leader in hybrid cloud application orchestration, helping hundreds of enterprises, agencies, and service providers grow revenue by enabling software teams to move faster while staying within operational and financial guardrails. The Morpheus software platform gives developers and product teams a customizable self-service application provisioning catalog spanning dozens of on-premises hypervisors, public clouds, and automation tools. This agnostic approach reduces the impact of skills gaps so teams can focus on innovation. With more 3^rd-party integrations and functionality than any other platform, Morpheus streamlines workflows, reduces tool sprawl, and unifies processes.

Morpheus Data LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.