Customer Success Manager - 2 US Openings! - Hybrid Cloud Management and Automation | Morpheus
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Customer Success Manager – 2 US Openings!

Full-Time
US
Posted 3 months ago

Morpheus Data is a rapidly expanding Denver based enterprise software company focused on multi-cloud management and DevOps workflow orchestration. Our mission is to help customers achieve their full potential and realize the dream of self-service automation for any app across any cloud or platform – on-premises or public clouds. To support our growing list of customers, we are looking for a Customer Success Manager (CSM) based in the US to facilitate and improve the operational experience for our customers.

The CSM manages the operational engagement with Morpheus, improving time to resolution for technical issues and providing consultative recommendations for improving value from the Morpheus solution. A Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty and creating policies and procedures that optimize the customer experience. 

This position is for you if you possess an understanding of cloud computing architecture and DevOps processes. You are detail-oriented and follow up on all actions captured during Customer Success meetings. You are focused on delivering exceptional partnerships and improving value for our customers. You are excited to be responsible for the Account Management of high-profile customers, ensuring the full optimisation of our product offering. You need to be passionate about customers and their success by understanding their environment and their business priorities.

Primary job responsibilities

  • In this role you will maintain a consistent cadence with the customer and facilitate an improved operational customer experience.
  • Gain intimate knowledge of the current use cases of the customer and proactively recommend new options for additional value through Morpheus.
  • Manage an operational and business value relationship with the customer.
  • Improve time to resolution for technical issues and manage escalations.
  • Provide consultative recommendations for improving value with the Morpheus solution to the customer.
  • Conduct Quarterly Business Reviews (QBR) and regular Operational meetings.
  • Gain a deeper understanding of the customer’s business and future plans to strategize as to how to deliver more value based on those factors.
  • Submit quality recommendations for next steps to improve value and achieve operational efficiency with Morpheus in order to focus on rapid ROI.
  • Understand the Morpheus Platform in order to provide a level of technical support to customers or to provide training when required.
  • Maintain up-to-date knowledge on latest Morpheus features and enhancements and where these will add value for the customer

 Qualifications:

 You’ll need these to survive:

  • Five or more years of work experience.
  • Four or more years of relevant work experience including Customer Success Management in a software company or similar.
  • Excellent communication skills, both written and verbal, using different communication and collaboration tools like phone, text, email, chat, and web conferencing tools.
  • Ability to problem solve under pressure and create new exciting solutions.
  • Ability to work under own direction.
  • Proficient in Office 365 including PowerPoint and Excel.

You’ll have an even better experience with these:

  • Bachelor’s or Master’s degree
  • A consistent track record in strategic account management.
  • Solid understanding of the workings of salesforce.com.
  • Previous experience working with global partners and fostering enablement

Please email your resume and a brief note describing why you think you would be a good fit for this role to careers@morpheusdata.com.

About Morpheus:

Morpheus gives technology professionals full control over bare metal, VM, and container-based systems across any cloud or infrastructure. A single platform provides complete application lifecycle management, including one-click provisioning, backup, recovery, logging, monitoring, reporting, access control, and self-service provisioning for the user community. In addition to native capabilities, Morpheus offers more built-in integrations than any other cloud management platform on the market.

Morpheus Data LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Job Features

Job CategoryCustomer Support
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