Morpheus Data is a rapidly expanding Denver based enterprise software company focused on multi-cloud management and DevOps workflow orchestration. Our mission is to help customers achieve their full potential and realize the dream of self-service automation for any app across any cloud or platform – on-premises or public clouds. To support our growing list of customers, we are looking for a Customer Success Manager (CSM) based in the US to facilitate and improve the operational experience for our customers.
The CSM manages the operational engagement with Morpheus, improving time to resolution for technical issues and providing consultative recommendations for improving value from the Morpheus solution. A Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty and creating policies and procedures that optimize the customer experience.
This position is for you if you possess an understanding of cloud computing architecture and DevOps processes. You are detail-oriented and follow up on all actions captured during Customer Success meetings. You are focused on delivering exceptional partnerships and improving value for our customers. You are excited to be responsible for the Account Management of high-profile customers, ensuring the full optimisation of our product offering. You need to be passionate about customers and their success by understanding their environment and their business priorities.
Primary job responsibilities
You’ll need these to survive:
You’ll have an even better experience with these:
Please email your resume and a brief note describing why you think you would be a good fit for this role to firstname.lastname@example.org.
Morpheus gives technology professionals full control over bare metal, VM, and container-based systems across any cloud or infrastructure. A single platform provides complete application lifecycle management, including one-click provisioning, backup, recovery, logging, monitoring, reporting, access control, and self-service provisioning for the user community. In addition to native capabilities, Morpheus offers more built-in integrations than any other cloud management platform on the market.
Morpheus Data LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
|Job Category||Customer Support|